What unattended intake costs you per year.

Move the sliders to your firm's real numbers. Output is the annual retainer revenue currently leaving the firm because nobody attends the call between 6 p.m. and 9 a.m.

After-hours intake calls per week 8

Phone, web form, email arriving 6 p.m. to 9 a.m. or weekends.

Average retainer / matter value $4,500

Personal injury contingency net, criminal flat fee, family law retainer, estate engagement.

Current intake-to-retained conversion 12%

Of after-hours calls, what fraction becomes a paid retainer or signed matter today?

Conversion lift with attended sub-60s reply 3.0x

Legal Trends Report and InsideSales: sub-60-second response on legal intake increases retainer conversion 2.5 to 4 times vs next-morning reply.

Attorney hourly rate (for time savings) $350

Used to value attorney hours saved on screening unqualified intake.

Counsel monthly cost $697

Standard tier is $697/mo. Slide higher for multi-office.

Annual impact

Calls / year416

Currently retained50

Currently captured retainer rev$224,640

Retained with attended intake150

Captured retainer revenue$673,920

Attorney hours saved on screening208

Time-savings value$72,800

calls/yr = calls/wk * 52 retained_now = calls/yr * conv retained_new = calls/yr * (conv * lift) retainer_lift = (retained_new - retained_now) * matter_value hours_saved = calls/yr * 0.5 (30 min/intake screened by AI not attorney) time_savings = hours_saved * attorney_rate net_roi = retainer_lift + time_savings - (counsel_cost * 12)

Net annual impact

+$514,156

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